Terms and Conditions for Man With Van Haringey
These Terms and Conditions set out the basis on which Man With Van Haringey provides transport, lifting, loading, unloading, and related relocation services to customers in the UK. By making a booking, you agree that these terms apply to the service you have requested. Please read them carefully before confirming any reservation, as they explain how bookings are accepted, how payments are handled, when cancellations may be charged, and what limits apply to liability. For clarity, references to ???we??�, ???us??�, and ???our??� mean the service provider, and ???you??� means the customer, sender, recipient, or any person acting on behalf of the customer.
The agreement covers both domestic and commercial jobs, including removals, single-item transport, delivery support, and related man and van work. Unless otherwise agreed in writing, all services are supplied on these terms only. Any variation must be confirmed by us in writing. We may refuse service, suspend work, or change operational arrangements where necessary for safety, legality, or practical reasons. These terms are intended to be fair and lawful under UK consumer law and applicable transport, waste, and road regulations.
By asking us to proceed, you confirm that you are authorised to arrange the work and that all information supplied is true, complete, and accurate. This includes addresses, access details, item descriptions, parking arrangements, property restrictions, and any special handling requirements. If any information is incorrect or incomplete, delays, extra charges, or service limitations may apply. The customer remains responsible for ensuring that the requested service is suitable for the goods, premises, and route involved.
Booking process begins when you provide a request by phone, email, online form, or any other accepted method. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment. We may request item lists, access notes, moving dates, photos, or other details in order to prepare an accurate quotation. Quotations are based on the information available at the time and may be revised if the scope of work changes, if the vehicle size must be altered, or if additional labour is needed.
Once a quotation is issued, it is usually valid for a limited period and may be withdrawn or amended before acceptance. Acceptance of a quote does not guarantee immediate availability unless we expressly state that the slot is reserved. A booking reference, written confirmation, or payment request may be issued once the service is scheduled. You are responsible for checking all booking details carefully, including date, time, collection point, delivery point, and service description. If any detail is wrong, you must notify us as soon as possible.
Changes to bookings should be requested promptly. We will try to accommodate reasonable amendments, but changes are subject to availability, route planning, and any additional costs. If the amount of goods, manpower, time, or vehicle capacity required differs from the original booking, the final price may be adjusted. We may also decline to proceed if the premises, access route, or items present risks that were not disclosed during the booking process.
Payments must be made in the manner and by the deadline stated in the booking confirmation or invoice. Unless agreed otherwise, payment is due upon completion of the service or before unloading where security of payment is required. We may accept bank transfer, card payment, cash, or other methods at our discretion. Any deposit paid is part-payment of the final price and may be non-refundable where cancellation or customer fault occurs, subject to applicable law.
All quoted prices are based on the stated service requirements and may exclude extras such as waiting time, parking charges, congestion or access fees, tolls, additional labour, stair carries, long carries, dismantling, reassembly, packing materials, and disposal charges. Where such costs are incurred or become necessary, they may be added to the invoice. If our team encounters conditions that reasonably increase the work involved, we may charge for the additional time, resources, or specialist handling required.
Late payment may result in administrative charges, interest, or suspension of future services, to the extent permitted by law. If a payment is reversed, declined, or disputed without valid reason, you must settle the outstanding balance immediately and may also be liable for associated bank or recovery costs. Title to any goods we may sell or supply remains with us until paid for in full, where such retention is lawful and applicable.
Cancellations and postponements must be notified as soon as possible. Because vehicle allocation, labour scheduling, and route planning are arranged in advance, late cancellation may create losses. If you cancel a booking, any refund or cancellation charge will depend on the notice given, the amount of preparation already completed, and whether third-party costs have been incurred. Where a deposit has been taken, it may be retained wholly or partly to cover administration, reserved time, or unrecoverable expenses.
If cancellation occurs shortly before the agreed time, or if our team arrives and cannot complete the job due to customer fault, refusal of access, absent keys, incorrect address information, unsafe conditions, or unready items, the service may be treated as a failed attendance and charged accordingly. We may also apply a waiting fee if we are delayed by circumstances outside our control. Rescheduling is subject to availability and may require a revised quotation if the date or scope changes significantly.
Our right to cancel includes situations where the work would be unlawful, unsafe, commercially impractical, or impossible to complete with the resources booked. We may also cancel if you fail to comply with these terms, do not provide required information, or do not make payment as agreed. Where we cancel for reasons within our control, we will usually offer a refund of sums paid for the unused portion of the service, except where the law allows otherwise.
Liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to exercise reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. However, we are not responsible for indirect, incidental, or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, unless such exclusion is prohibited by law.
Although every effort is made to handle goods carefully, the customer remains responsible for preparing items adequately for transit. Unless we specifically agree to pack, dismantle, or protect items, you should ensure that goods are suitable for transport and that fragile, valuable, or sentimental items are declared in advance. We are not liable for damage arising from inadequate packaging, pre-existing defects, unsuitable access, overloaded containers, hidden weaknesses, or the natural movement of goods during lawful transport.
Risk during loading and unloading passes according to the circumstances of the job and applicable law. Where we assist with lifting, carrying, or placement, we will do so with reasonable care, but you must ensure that pathways are clear, floors are safe, and premises are appropriate for the work. We are not liable for damage caused by defective walls, doors, fixtures, ceilings, staircases, or external access routes, unless such damage results from our negligence. You should remove or protect items that may be affected by the moving process.
Customer responsibilities include providing lawful access to the property, ensuring that parking or stopping arrangements are available where needed, and confirming that items being transported can be lawfully carried. You must disclose whether any goods are hazardous, restricted, perishable, fragile, exceptionally heavy, or likely to require special handling. If undisclosed items are presented and we reasonably believe they may create a risk, we may refuse to transport them or may impose additional conditions.
You must also ensure that your goods do not include prohibited items such as illegal substances, unlicensed weapons, stolen property, or materials that cannot be moved lawfully. We reserve the right to inspect items to the extent reasonably necessary to confirm compliance with safety and legal obligations. If a job cannot proceed because items are unlawful, dangerous, or not as described, you will remain responsible for costs already incurred and any loss suffered by us as a result.
Delays and force majeure may occur due to traffic, weather, road closures, vehicle breakdown, accidents, staff illness, industrial action, government restrictions, or other events beyond our reasonable control. In such cases, we will use reasonable efforts to continue or rearrange the service, but we will not be liable for delay or failure caused by events we could not reasonably prevent. Any estimated arrival or completion time is approximate unless explicitly guaranteed in writing.
Waste regulations apply where the service includes removal, disposal, clearance, or transfer of unwanted items. We will only handle waste in accordance with applicable UK legislation, including rules governing duty of care, transport, transfer, and disposal at authorised facilities. The customer must tell us in advance if any item is waste rather than reusable property, and must identify any potentially regulated material such as electrical goods, batteries, paints, solvents, oils, chemicals, fridges, mattresses, asbestos, or construction debris.
We may refuse to carry waste that is hazardous, improperly packaged, contaminated, or not accompanied by the information required for lawful handling. Where waste is collected, you confirm that you are authorised to dispose of it and that it does not contain prohibited or dangerous items unless we have expressly agreed otherwise in writing. If additional disposal charges arise because waste has been misdescribed, incorrectly separated, or requires specialist handling, these charges may be passed on to you.
Where applicable, any waste transfer note, receipt, or record of disposal may be kept to demonstrate compliance. You agree not to ask us to dump, fly-tip, abandon, or otherwise dispose of materials unlawfully. We will not participate in any activity that breaches environmental or waste legislation. If we suspect non-compliance, we may stop work immediately and report concerns to the relevant authority where required or permitted by law.
Insurance and claims are handled in line with the scope of cover arranged by us and any legal obligations that apply. Where insurance is available, it may be subject to exclusions, excesses, item limits, packaging requirements, and notification deadlines. You must report any loss or damage as soon as reasonably possible and provide supporting information, including photographs, item details, and proof of value where requested. Failure to notify promptly may affect any claim.
We are not responsible for pre-existing wear, minor scuffs, cosmetic marks, or damage caused by ordinary handling that occurs despite reasonable care, especially where goods are old, fragile, poorly assembled, or inadequately packed. Claims may be rejected if the item was not declared, if access conditions were unsafe or unsuitable, or if instructions were unclear. Any compensation, if due, will be limited to the reasonable repair or replacement value of the affected item, subject to the limitations in these terms and any applicable insurance policy.
Personal data and records may be processed for booking administration, payment handling, service delivery, compliance, and dispute resolution. We will use information lawfully and proportionately and retain records only for as long as needed for operational, legal, or accounting purposes. By booking the service, you consent to the use of your data for these purposes, subject to applicable privacy law and any separate privacy notice that may apply.
General provisions include the following: if any part of these terms is found unlawful or unenforceable, the remainder will continue in force; no waiver of any breach will operate as a waiver of future breaches; and no third party has rights under these terms unless expressly stated. We may update or replace these terms from time to time, and the version in force at the time of booking will apply unless a change is required by law. If there is any inconsistency between a written quotation and these terms, the written quotation will prevail only to the extent of the inconsistency.
Nothing in these terms affects your statutory rights as a consumer under UK law. If you are contracting as a business customer, different liability and payment arrangements may apply where agreed in writing. We ask that all customers act reasonably and communicate promptly so that bookings can be completed safely, lawfully, and with minimal disruption. These terms are designed to reflect the practical realities of man and van work while protecting both parties??? interests.
Governing law and jurisdiction for these Terms and Conditions are the laws of England and Wales. Any dispute arising from or connected with the services, these terms, or any quotation will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise. By booking with Man With Van Haringey, you acknowledge that you have read, understood, and agreed to be bound by these terms.