Man with Van Haringey Privacy Policy
This Privacy Policy explains how Man with Van Haringey collects, uses, discloses and protects personal data relating to customers in the Haringey area. It applies to all individuals who contact us, request a quote, make a booking or otherwise use our services within Haringey. We are committed to handling your information in a fair, transparent and lawful way, in line with the UK General Data Protection Regulation and all applicable data protection laws.
Data Controller
For the purposes of data protection law, Man with Van Haringey acts as the data controller in relation to the personal data we collect about you. This means we determine the purposes and means of processing your personal information in connection with the services we provide.
Personal Data We Collect
We collect and process different types of personal data in the course of running our services in the Haringey area. The categories of information we may collect include the following.
Identity and contact details. This includes your name, home or business address, collection and delivery addresses, and any other contact details you choose to provide such as a messaging handle on a communication service.
Booking and service information. This includes details about your requested service, such as dates and times of moves or deliveries, property access information, parking requirements, inventory descriptions and any specific instructions you provide.
Communication records. This includes records of communications between you and us, such as enquiries, quotes, booking confirmations, complaints or feedback.
Payment and transaction data. Depending on the payment method used, we may process information related to your payments such as the amount, date and time of the transaction and the payment method used. Card details or bank details, if taken, are handled in a secure manner and only to the extent necessary to complete your payment.
Technical information. When you visit our website or interact with our online tools, we may collect technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. This is typically collected through cookies or similar technologies where applicable.
How We Collect Your Data
We collect personal data directly from you when you contact us to request information or a quote, when you make a booking, when you use our services, when you give us feedback or when you interact with our website or other communication channels. We may also receive information about you from third parties who help us arrange or provide services, for example where a partner platform transmits your booking details to us.
Lawful Basis for Processing
We only process your personal data where we have a valid legal basis under data protection law. Depending on the specific situation, the lawful basis will usually be one or more of the following.
Performance of a contract. We process your data when it is necessary to enter into or perform a contract with you, such as to provide a quote, confirm a booking, deliver removal or transport services, and handle associated communications and payments.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include managing our business operations, improving our services, addressing queries, preventing fraud and ensuring the security of our systems and services.
Legal obligations. We may process your data to comply with legal or regulatory obligations, for example for tax, accounting or record keeping requirements, or to respond to lawful requests from public authorities.
Consent. In limited situations, we may rely on your consent, for example for certain types of optional marketing. Where we process data based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use the personal data we collect for the following purposes.
To provide quotes, manage bookings and deliver our services in the Haringey area.
To communicate with you about your enquiry, booking, changes to our services or this Privacy Policy.
To manage payments, invoices, refunds and accounting records.
To respond to complaints, queries and feedback and to provide customer support.
To manage and improve our website, services, operations and customer experience.
To comply with applicable laws, regulations and legal processes.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and only for the purposes set out in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.
Examples of processors we may use include providers of booking or scheduling software, payment processors who handle card or online transactions, IT and website hosting providers, communication platforms facilitating messages and calls, and professional service providers such as accountants for financial record keeping.
We may also share your data with third parties acting as independent controllers where this is necessary, such as with insurers, legal advisers, regulatory bodies or law enforcement authorities, if required by law or to protect our rights or the rights of others.
We do not sell your personal data to third parties.
International Transfers
Some of our service providers may operate or store data outside the United Kingdom. Where this is the case, we take steps to ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses approved by relevant data protection authorities or ensuring that the destination country provides an adequate level of protection.
Retention of Personal Data
We keep your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The exact retention period will depend on the type of information and the reasons for processing it.
In general, we retain booking and service records, including basic contact details and transaction data, for a period that allows us to handle queries, resolve disputes, maintain accurate business and tax records, and demonstrate compliance with our legal obligations. After the relevant retention period expires, we will either securely delete your personal data or anonymise it so that it can no longer be used to identify you.
Security of Your Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption where appropriate, regular review of security practices and limiting access to personal data to personnel and processors who need it to perform their duties.
Your Data Protection Rights
As a data subject in the Haringey area, you have a number of rights regarding the personal data we hold about you, subject to certain conditions and exceptions under data protection law.
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.
Right to rectification. You have the right to ask us to correct or update any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object. You may have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will then assess your objection and stop processing unless we have compelling legitimate grounds to continue.
Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to withdraw consent. Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can address any concerns.
Policy Scope and Updates
This Privacy Policy applies to all Man with Van Haringey customers and prospective customers in the Haringey area who interact with us, whether in person, by telephone, through our website or via any other communication channel. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any changes will be effective from the date of publication of the updated policy. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.
