Man with Van Haringey Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Haringey provides removal, transport and related services within the United Kingdom. By making a booking, using our services or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation requesting or receiving services from Man with Van Haringey.
Services means any removal, collection, delivery, loading, unloading, packing, transportation, or related services provided by Man with Van Haringey.
Vehicle means any van or other vehicle used by Man with Van Haringey in the performance of the Services.
Goods means the items, furniture, boxes, personal belongings or other property transported or handled in connection with the Services.
Agreement means the contract between the Customer and Man with Van Haringey comprising these Terms and Conditions and any written or verbal confirmation of booking.
2. Scope of Services
Man with Van Haringey provides man and van, removal and transport services, including but not limited to domestic moves, small office moves, collection and delivery of items, loading and unloading assistance, and related services as agreed at the time of booking.
The exact scope of work, including the number of staff, size of vehicle, location addresses, dates, times and any special requirements, will be agreed during the booking process. Any services not specified at the time of booking will be treated as additional services and may incur extra charges.
3. Booking Process
3.1 Bookings may be made by completing a booking form or by providing all required details to us through other communication channels. A booking is not confirmed until you receive explicit confirmation of the booking from us.
3.2 At the time of booking, you must provide accurate and complete information, including but not limited to collection and delivery addresses, property access details, parking restrictions, number of floors, presence of lifts, approximate volume or list of Goods, and any particularly heavy or bulky items.
3.3 Our quotation or price estimate is based on the information you provide. If the information is inaccurate or incomplete, we reserve the right to adjust the price accordingly before, during or after the provision of the Services.
3.4 Any time and date for the Services is given in good faith but is not guaranteed. We will make reasonable efforts to meet scheduled times but accept no liability for delay caused by circumstances beyond our reasonable control, including traffic conditions, weather, road closures, accidents or delays caused by third parties.
4. Quotations and Pricing
4.1 Quotations may be provided on a fixed price basis or an hourly rate basis, as specified at the time of booking.
4.2 Fixed price quotations are based on the details supplied by the Customer. If the actual work differs materially from that described at the time of quotation, we may revise the price to reflect the additional time, distance, labour or resources required.
4.3 Hourly rate bookings are charged from the agreed start time or the actual arrival time of the Vehicle at the collection address, whichever is later, until the completion of unloading at the final destination, subject to any minimum charge that may apply.
4.4 Additional charges may apply for waiting time, extra stops, long carries, stair work above what was agreed, disassembly and reassembly of furniture, packing materials, congestion charges, tolls, parking fees, or where access conditions are more difficult than stated.
5. Payments
5.1 Unless otherwise agreed in advance, payment is due on or before completion of the Services on the day of the move.
5.2 We may require a deposit to secure your booking. Any such deposit will be deducted from the final amount payable. Deposits are generally non-refundable except as set out in the cancellation policy below.
5.3 Payment methods will be specified at the time of booking. You must ensure that you are able to pay in full using one of the accepted methods at the agreed time.
5.4 If payment is not made when due, we reserve the right to retain possession of the Goods until full payment is received. We may also charge interest on any overdue amount at the statutory rate or such other rate as permitted by law.
5.5 For business Customers, we may issue an invoice payable within a specified period. Invoices not paid within the agreed period may incur late payment charges and interest.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend a booking, you must notify us as soon as possible.
6.2 Cancellations made more than 48 hours before the scheduled start time may be accepted without a cancellation fee, although any non-refundable third-party costs already incurred may still be charged.
6.3 Cancellations made less than 48 hours before the scheduled start time may incur a cancellation charge of up to 50 percent of the quoted price. Cancellations on the day of the move may be charged at up to 100 percent of the quoted price, including any deposits paid.
6.4 If you wish to amend the date, time or scope of the Services, we will make reasonable efforts to accommodate your request, but we cannot guarantee availability. Changes may result in a revised quotation or additional charges.
6.5 We reserve the right to cancel or postpone a booking if events beyond our control make it impossible or unsafe to carry out the Services. In such cases, we will inform you as soon as reasonably practicable and offer an alternative date or a refund of any deposit paid, but we shall not be liable for any consequential losses.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
The Goods are properly packed and protected, unless we have expressly agreed to provide a packing service.
All fragile items are correctly labelled and adequately protected.
You have full legal right, ownership or authority to move the Goods.
Access is available at the collection and delivery addresses, including adequate space for the Vehicle to park and load/unload safely and lawfully.
Any necessary permits or parking arrangements are obtained in advance.
7.2 You must be present, or arrange for a suitable representative to be present, at both collection and delivery addresses to provide instructions, approve the work and sign any relevant documentation.
7.3 You are responsible for securing any valuables, cash, important documents, jewellery or items of exceptional value. We strongly recommend that such items are transported personally by you and not included with the Goods.
8. Items Not Accepted for Transport
8.1 Unless expressly agreed in writing before the booking, we do not transport:
Explosive, dangerous, flammable or hazardous materials.
Illegal goods or items obtained unlawfully.
Perishable or temperature-sensitive items.
Live animals or plants.
Cash, precious metals, jewellery, antiques of high value, or irreplaceable items.
8.2 If any prohibited items are transported without our knowledge, we accept no liability for loss, damage or consequences arising from such items. You shall indemnify us against any claims, damages, penalties or costs resulting from the transport of prohibited items.
9. Waste and Rubbish Regulations
9.1 Man with Van Haringey is primarily a removal and transport service and not a licensed waste carrier unless expressly stated. We do not operate as a general rubbish removal service.
9.2 We will not remove or dispose of household waste, construction waste, hazardous waste or items intended only for disposal, unless this has been agreed in advance and complies with relevant waste regulations.
9.3 Any request to dispose of items must be discussed and agreed before the booking is confirmed. If we agree to remove items for disposal, they must be suitable for lawful disposal through normal channels, and additional charges may apply.
9.4 You are responsible for ensuring that any items you ask us to transport or dispose of do not breach environmental or waste disposal laws. If we incur fines, charges or legal liability as a result of carrying or attempting to dispose of prohibited or illegal waste, you will be liable to reimburse us in full.
10. Liability and Limitations
10.1 We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.
10.2 We shall not be liable for any loss or damage to Goods unless caused by our proven negligence or breach of contract.
10.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable replacement value of the affected items, subject to any agreed cap communicated before the move.
10.4 We are not liable for the following types of loss or damage:
Damage resulting from defective or inadequate packing carried out by you or a third party.
Loss or damage to items that were already damaged, weak, or in poor condition.
Damage to furniture or Goods that require disassembly or reassembly, unless this service was expressly agreed and carried out by us with due care.
Minor scratches, scuffs or marks that are consistent with normal handling and transit.
Indirect or consequential losses, including loss of profit, income, opportunity or enjoyment.
10.5 We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to accidents, traffic delays, extreme weather, acts of God, acts or omissions of third parties, road closures or restrictions, or delays in obtaining access to premises.
10.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within seven days of the completion of the Services. You must give us a reasonable opportunity to inspect any alleged damage.
11. Property Damage
11.1 We will take reasonable care to avoid damage to property such as walls, floors, doors and staircases when moving Goods.
11.2 You must inform us in advance of any known vulnerabilities at the premises, such as weak floors, loose banisters, narrow staircases or delicate surfaces.
11.3 We are not liable for pre-existing damage, wear and tear, or for minor cosmetic damage that is an unavoidable result of moving large or heavy items through confined or difficult spaces, provided that reasonable care is taken.
12. Insurance
12.1 Man with Van Haringey maintains appropriate insurance cover in line with industry practice, which may include public liability and goods in transit insurance.
12.2 The availability and limits of cover may vary and may not equal the full replacement cost of your Goods. You are strongly advised to arrange your own additional insurance if you require higher levels of cover or wish to insure specific high-value items.
13. Delays and Waiting Time
13.1 You are responsible for ensuring that you are ready for collection at the agreed time and that access to the premises is available.
13.2 If we are required to wait because you, your Goods or the premises are not ready, or because keys are not available, additional waiting time charges may apply at the rates advised at the time of booking.
13.3 We accept no liability for any losses arising from delays, including but not limited to delays caused by traffic, access issues, your failure to prepare, or the actions of third parties such as landlords, agents, other contractors or previous occupants.
14. Complaints
14.1 If you have any concerns or complaints about the Services, you should raise them with us as soon as possible, ideally on the day of the move so that we can seek to resolve the matter promptly.
14.2 If a matter cannot be resolved immediately, you should submit a written complaint providing full details of your concerns and any supporting information.
14.3 We will investigate and respond within a reasonable timeframe and may request further information or evidence from you in order to assess the complaint and determine an appropriate resolution.
15. Data Protection and Privacy
15.1 We collect and use your personal information for the purposes of providing the Services, administering bookings, processing payments and communicating with you.
15.2 We will handle personal data in accordance with applicable data protection laws and only retain such data for as long as reasonably necessary to fulfil these purposes and comply with legal obligations.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by Man with Van Haringey in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Customer and Man with Van Haringey in relation to the Services and supersede any prior understandings or agreements, whether written or oral.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement with us.
